How We Add Value
Ka1ZeN Consulting does the heavy lifting in getting your business technology implemented with a rare focus on Customer Experience. We are not your regular solutions provider, more a trusted advisor that works with you, other vendors and your employees to make your business successful.
We cover a lot of ground - Future envisioning, Technology adoption, Customer Experience, Digital channel Management, Training and ownership, Deep analysis, Strategy development, Vendor selection, Project Management and Delivery / implementation are just some of the areas we specialise in.
We cover a lot of ground - Future envisioning, Technology adoption, Customer Experience, Digital channel Management, Training and ownership, Deep analysis, Strategy development, Vendor selection, Project Management and Delivery / implementation are just some of the areas we specialise in.
Our Experience
Our founding member, Robert Kolimackovski has extensive experience in delivering Technology and building high performing teams. Having worked for both Technology vendors and a vast array of Businesses, he has a unique end to end understanding of the information technology industry. We also have extensive subject matter experts in our team, from Customer Experience, Digital channel management to Security Auditors, Data modelers and Analysts.
Angela Hume, our Customer Experience Director has worked across multiple industries including fashion, telecommunications, healthcare, finance, manufacturing and government consulting. She is a passionate customer advocate and brings the customer voice into process redesign and strategy planing. As a former comedian she brings a unique perspective to social media content and she is dedicated to helping clients build internal capacity. Angela received her MBA from La Trobe University in 2010 and specialised in Information Management.
Angela Hume, our Customer Experience Director has worked across multiple industries including fashion, telecommunications, healthcare, finance, manufacturing and government consulting. She is a passionate customer advocate and brings the customer voice into process redesign and strategy planing. As a former comedian she brings a unique perspective to social media content and she is dedicated to helping clients build internal capacity. Angela received her MBA from La Trobe University in 2010 and specialised in Information Management.
Popular Services
Through our experience, we have built pre-packaged services to get your business the jump start it needs, addressing mega-trends as well as common business risks.
Customer & Patient Experience Consulting
We can review your current data and conduct additional research, to understand your customers. This will enable us to identity pain points and improvement opportunities. We are experts at journey mapping, building consumer centric collateral, conducting customer interviews and workshops, and helping you to prioritise your program of work. We have experience in supporting clients through NSQHS accreditation, and will work with your organisation to ensure that you meet all the requirements for standard two, partnering with consumers. We have an express package available for clients who have a 60 day time frame, to remediate outstanding not met actions.
Digital Strategy Design
Build a Digital Strategy custom-made for your organisations business plans. Understand your gaps, become more efficient, future proof your business and reduce your risk.
RFID Tracking Solutions
Do you spend time looking for your products or assets? Are you unaware of their movements? Could you benefit from live data of your asset movements? If you answered Yes to any of these, your business will benefit from using cutting edge RFID Technology and the data insights it can provide to your business.
Project Management
About to embark on a Technology/Business change project? Can't spare 100% usage of your skilled staff to manage and report on the delivery?
Get a technology expert to manage your project for you, get up to date and concise reporting, reduce risks, save money and avoid getting an inferior result.
Have a technologist and experienced program manager on your side.
Get a technology expert to manage your project for you, get up to date and concise reporting, reduce risks, save money and avoid getting an inferior result.
Have a technologist and experienced program manager on your side.
High Performance Team Building
Do you have an IT Team that suffers from an overload of reactive work instead of focusing on Business valuable proactive work?
Does your business suffer from many often unknown outages, costing your business time, money and customer trust?
We coach IT Teams to align to Business outcomes, focus on proactive work and better understand the true cost of downtime. We provide new, innovative ways of working for your business instead of just fixing outages.
Does your business suffer from many often unknown outages, costing your business time, money and customer trust?
We coach IT Teams to align to Business outcomes, focus on proactive work and better understand the true cost of downtime. We provide new, innovative ways of working for your business instead of just fixing outages.
Application Lifecycle Management
Are you putting up with software that doesn't give you what you need to do your business efficiently? Poor data quality? Poor performance?
We build a framework to teach your staff to proactively improve your software, create better vendor relationships, better data quality and discover software features that could revolutionise your business.
We build a framework to teach your staff to proactively improve your software, create better vendor relationships, better data quality and discover software features that could revolutionise your business.
Knowledge Management
Ever wondered what it would be like if all your employees shared "best practice" information about how to do their jobs better? Many organisations have many ways of completing tasks, some good, some not so good.
Onboard new staff fast with an easy to use Knowledge Management system. Ensure tasks get completed the same way. Free up your highly skilled personnel from getting asked the same questions daily. imagine what higher-value work they could do.
Onboard new staff fast with an easy to use Knowledge Management system. Ensure tasks get completed the same way. Free up your highly skilled personnel from getting asked the same questions daily. imagine what higher-value work they could do.
Task Management
Ensure your employees are working on critical revenue-generating tasks by articulating and tracking such tasks.
Have one place for your employees and managers to track the progress and priority of tasks. With no more forgotten tasks and realtime tracking of works in progress, company resources can be more efficiently assigned.
Have one place for your employees and managers to track the progress and priority of tasks. With no more forgotten tasks and realtime tracking of works in progress, company resources can be more efficiently assigned.
Time Tracking Solutions
Are you still running manual timesheets? Don't know where your staff are? Don't have data on client visits? Reduce errors in your timesheets/payroll and better understand customer visit cadence. Save money and deploy nearby staff quickly for urgent projects.
CIO-as-a-Service
Few small to medium companies can afford a CIO on the payroll, Ka1ZeN can help with short term affordable assistance that will have your business punching above its weight and competing more effectively through the proactive use of Technology. Motivate your teams, get more from your existing IT (internal or external) and increase your business productivity.
Don't let your Business fall behind!
Start your journey now, Ka1ZeN Consulting is an agile Sydney based consultancy that can be your trusted advisor and deliver results fast
Digital Advantage"Few firms have positioned themselves to capture the real business benefits. Our research points to a real “digital advantage” to those that do"
MIT Sloan Research |
Customer Experience"Chatbots Market Size to Reach 2.28593 Billion by 2025"
Valuates Report |
The power of your data“Torture the data, and it will confess to anything.” – Ronald Coase (Nobel prize winner)
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